What can be returned if you are not happy with your purchase.
You can return any item, except custom-made rackets, Power Pong robots and tables, within 30 days of your purchase, provided that the item is still in brand new condition.
Return shipping is paid by the customer.
Items that are deemed to be unacceptable for resale cannot be refunded.
We ask customers to ensure that items are properly packed to protect against damage during delivery.
Custom-made rackets, that we assemble to your specifications, cannot be returned for a refund.
By custom-made racket, we mean:
Orders of blade and rubber sheets that you ask us to assemble.
Pro Combos assembled with a rubber thickness not offered as standard (e.g. Pro Combo offered in 2.0mm, but you ask us to assemble one side in Max).
If you want to return a perfectly-working robot, our cost to deliver the robot to you will be deducted from the refund amount.
If a $500 robot cost us $30 to deliver to you, the refund amount will be $470.
Some robot brands carry a restocking fee. If there is a restocking fee, this is indicated on the respective product page.
For All Other Items
We may deduct our original shipping cost from your refund.
For example, if an item costs $100, and we paid $6.50 for shipping, your refund would be $93.50